Legal
What we owe you, what you owe us, and what happens if either side wants out. Written to be read rather than survived.
Last updated 21 August 2026
These terms govern your use of the AlpineERP platform, this website, and any professional services we provide. By signing an order form or using the service, you accept them on behalf of your organisation (“you”, “Customer”).
Where you and we have signed a separate written agreement, that agreement governs and these terms fill any gap in it.
A managed instance of the AlpineERP platform for the subscription term and the plan set out in your order form, together with any professional services you have engaged us for.
The platform includes open-source components. Your rights in those components are governed by their own licences, which nothing here limits. See our licensing notices.
You own everything you put into the platform, and everything the platform derives from it. We claim no licence over it beyond what is strictly necessary to operate the service for you, keep it secure, and comply with the law.
Processing of personal data is governed by our privacy policy and, where applicable, the data processing agreement between us.
The service is built on ERPNext, an open-source business platform published by Frappe Technologies under the GNU General Public Licence v3. We are not affiliated with, endorsed by, or acting as an agent of that project or its maintainers. Attribution and the licence terms are set out on our licensing page.
Configuration is not professional advice. The configuration we build with you reflects the processes you describe during discovery. It is not accounting, tax, legal or compliance advice, and it does not replace the judgement of someone qualified to give that advice.
You agree not to:
Security research is welcome under a coordinated disclosure process. Write to security@alpineerp.com before you begin.
Fees are set out in your order form and invoiced annually in advance unless agreed otherwise. Invoices are payable within 30 days. Amounts are exclusive of tax, which is added where applicable.
User counts are trued up at renewal. Adding users mid-term is pro-rated. We will not raise your renewal price by more than a reasonable, notified amount, and never without at least 60 days notice.
Persistently unpaid invoices may lead to suspension, but only after we have told you and given you a fair chance to fix it. We do not delete data for non-payment during a suspension.
We target the uptime stated in your plan, measured monthly and excluding scheduled maintenance we have notified in advance. Where a service level agreement applies, the remedies in it are your exclusive remedy for missed availability.
Support response targets are those attached to your plan. We publish incidents rather than hiding them.
We own the AlpineERP platform, the intelligence layer, our documentation and our brand. You own your data and your configuration. Nothing here transfers ownership either way.
If you send us feedback, we may use it to improve the product without obligation to you. We will not identify you as its source without asking.
We warrant that the service will perform materially as documented, and that professional services will be performed with reasonable skill and care by people competent to perform them.
Beyond that, and to the extent the law allows, the service is provided without further warranty. In particular we do not warrant that it will be uninterrupted or error-free, or that the configuration we build will be correct for your circumstances without review.
Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.
Subject to that, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings. Each party’s total liability in any twelve-month period is capped at the fees paid or payable by you in that period.
The cap does not apply to your obligation to pay fees, or to either party’s breach of confidentiality obligations.
The subscription runs for the term in your order form and renews for equivalent periods unless either party gives notice at least 30 days before renewal.
Either party may terminate for material breach that is not remedied within 30 days of written notice, or immediately on the other’s insolvency.
On termination your access ends, and we make your data available for export for 30 days before deleting it. We will not hold your data hostage in a commercial dispute.
Neither party is liable for failure caused by events genuinely beyond its control. Neither may assign this agreement without the other’s consent, except to a successor of its business.
If a provision is unenforceable, the rest survives. A failure to enforce a right is not a waiver of it.
These terms are governed by the laws of the jurisdiction stated in your order form, and its courts have exclusive jurisdiction. Before filing anything, please talk to us. Most of this is a conversation.
Contractual notices go to legal@alpineerp.com.
This document is provided for information and is not legal advice. It should be reviewed by qualified counsel against the jurisdictions you operate in before you rely on it.
